Refund & Exchange Policy

 

Kumari Hair RETURN/EXCHANGE/REFUND POLICY 
We believe in our brands quality and always strive to do the best we can for our customers, and provide the best options to keep you satisfied:)
 
What is the Refund/Exchange Policy?
We are proud to offer a return policy on unopened regular shade clip in hair extensions. We understand that there may be a case in which you need to return or exchange your order. We are more than happy to accommodate eligible* returns/exchanges within 14 days of receiving your order. 

*Return/Exchange Eligibility:

• DO NOT OPEN, TAMPER WITH, OR REMOVE THE SECURITY SEAL.

• Extensions must be in all of its original packaging & not be removed from the from the packaging.

• The TESTER PIECE must be returned with the exchange/return. Your Return/exchange will not be accepted if the tester track is missing or altered. (The Tester Piece may not be died, cut or altered in any way.)

• Custom Lengths are final sale, and are not eligible for returns or exchanges. 

• The following items are FINAL SALE and are not eligible for returns or exchanges: Tape-In Extensions, Hair Weaves, Wrap Ponytails, The Kumari Hair Brush, Full Color Ring, The Ombre Color Ring, The Luxury Storage Bag, Speciality Color Clip-In Extensions, Custom Length Orders, Kumari Hair Clips, Tail Comb, and Braided Hair Bands.

  • Not all orders qualify for a return for refund. Orders placed with a special discount or coupon code are FINAL SALE.

    ALL SALE ITEMS ARE FINAL SALE

  • Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. 

Returns:
All returns are subject to a 10% restocking fee. Restocking fee will be waived if customer chooses a store credit instead of a refund. 
 
Exchanges:
Store credit will be issued for all exchanges and you can repurchase the correct shade/length that you would like to exchange it for at your convenience. 
 
Do I have to pay for the shipping of my return/exchange?
We do not provide shipping labels and all items returned to Kumari Hair are done at the customers expense. For all domestic orders, the exchange will be sent back to you free of charge for shipment of the exchanged item(s), unless you choose an upgraded shipping option upon checkout. For all international orders, you will be responsible for returning the goods to us, we strongly recommend you send your item back with a tracking number to avoid lost returns. We do not provide shipping labels for returns/exchanges. Please indicate on package “RETURN, NO DUTIES” or your package will be returned to you. 
 
Why are Kumari Hair Extensions not exchangeable/returnable if opened?
Please understand, human hair extensions are a hygienic product. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety reasons. This is an industry standard, & other hair extensions suppliers do not allow returns of opened items for the same reasons. No exceptions will be made. If you are unsure about the integrity of your security seal, contact our customer service at info@Kumarihairextensions.com.
 
Can I return or exchange hair if it has be colored or dyed?
Kumari Hair is not virgin hair and has already been color altered and processed. Therefore we NEVER recommend coloring Kumari Hair. Should you choose to dye Kumari Hair it is at your own risk, and you can not make a return or exchange once the hair has been dyed.  

Can I exchange my hair extensions for a different length?
We accept exchanges for a different length & colors for eligible clip-in hair extensions. e. No refunds for the price difference in length will be issued, so please choose wisely when selecting the length. If you would like assistance choosing which length before making your purchase, email us at info@Kumarihair.com.
 
What if my order is defective or my extensions are missing a clip?
If a product is defective please send a photo of the defect along with a description to customer service at info@Kumarihair.com and we will gladly help you to resolve the issue. Although it’s an inconvenience, broken clips are an easy fix, as there is one extra clip included with each set of hair extensions Instructions HERE (Kumarihair.com/cliprepair/ on how to replace the clips so that you can start wearing your Kumari Hair again.  If you do not want to replace the clip yourself, you can send the track back to us, we will repair it in a timely manner and ship it back to you. Or if you need more clips, contact us and we can ship a few to you.
 
May I return/exchange Kumari Hair Extensions without submitting a return request?
No. You need to first login to your online account and submit for a return or exchange before shipping your item back to us. (See instructions below)
 
How do I submit an Exchange/Return request?
 
1.) To request a return of one or more items in an order, login to your account and navigate to My Account.
 
2.) Navigate to the Completed Orders section and click on the Return Item(s) button (far right).
 
3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.
 
How do I return my item?
All Kumari Hair Extenstions or Styling Tools must be shipped back unopened in the original packaging. The packaging must not be opened, torn or defaced in any way or a return will not be issued. A copy of your invoice must accompany your return/exchange to facilitate tracking of your returned product and to expedite your refund.  Please note that refunds/exchanges for merchandise returned without submitting for a return/exchange will be denied.

How do I make a return or exchange?
You must contact us first at RMA@KUMARIhair.com within 14 days of receiving your shipment. In the subject field please state RETURN or EXCHANGE. All KUMARI Hair extensions must be shipped back unopened in the original packaging and condition. All returns and exchanges must be accompanied by a copy of your invoice. As well, please indicate on your invoice the new color of choice.

Do I have to pay for the shipping of my return? 
Yes, you are responsible for all return shipping costs and please send your return with a tracking number because KUMARI hair will not be responsible for lost packages. In the case of a refund, KUMARI Hair will NOT refund the shipping charges and plus a $10 to $25 restocking fee.

Please email us before sending your order back for complete details and mailing address.

RETURNS: please note, all returns/refunds will be charged a 10% restocking fee plus shipping charges are non-refundable.

Where to I send my return/exchange items to?
Please send your return/exchange to:

Kumari Hair LLC.
17701 108TH Ave SE
Suite # 209
Renton WA 98055

All items will be inspected upon receipt to see if you qualify for a return/exchange. Opened merchandise will not be refunded & will be returned to you in the condition they were received.  
 
How will I receive my refund?
A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the packaging which is protected by the security seal.  All refunds are subject to 10% restocking fee. 
 
When will I receive my refund or store credit?
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing. 

When will I receive my exchanged items?
Please allow 2-3 business days after your return to arrives at our Returns Center for processing. Once we have received, inspected and approved that the hair extensions are unopened, the security seal is intact, you will be issued a store credit to repurchase your desired shade/length for exchange. You can choose Free Shipping (6-10 days) or upgrade your shipping option to a faster shipping option if you are in a hurry to receive your exchange. To ensure that your exchange is correct, please order the swatches that you think would be a better match to ensure the perfect exchange. You can also email us at photos@Kumarihair.com for our professional opinion of which shade would match best. 
 
What if I was shipped the wrong product?
If you receive the wrong product, we apologize and we will do our best to quickly fix our mistake. Please contact us asap at info@Kumarihair.com or 1.844.586.2747 with your order number, and detailed information and we will be happy to make it right.
 
Out of Stock Policy:
Our inventory can fluctuate throughout the day, so an item indicated as “in­ stock” when you place your order may, in fact, be out­ of­ stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out ­of­ stock items are in stock again within 1 week & sometimes sooner. Backorders will automatically be upgraded to 2-4 day shipping for *Domestic orders to get it to you even sooner. Custom lengths are not kept in inventory, but can be special ordered for you and are shipped within three to four (3-4) weeks. 
 
Order Cancellation Policy:
To cancel an order you have placed with Kumarihair.com, you must contact customer support by email (info@Kumarihair.com) or by phone (+1) 213-222-3878. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs). 
 
How may I contact you?
Email us anytime at info@Kumarihair.com and we will reply to you within 24 hours.

  

 Sincerely,

KUMARI Hair xoxo